Top Tech Jobs & Startup Jobs in Chicago, IL

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Develop and execute cybersecurity content strategy across SEO, web, email, product marketing, campaigns, ABM, blogs, eBooks, research reports, and sales enablement. Translate complex technical concepts into persuasive content that builds credibility, supports sales, improves organic growth, and drives conversions. Manage the content calendar, collaborate with cross-functional teams and subject-matter experts, and optimize content performance across the buyer journey.

Leads sales enablement across Sales, Customer Success, and Technical Support by onboarding GTM hires, translating product and campaign messaging, maintaining content, delivering training, supporting sales tools, coaching reps, and reinforcing sales methodology. The role also manages competitive intelligence, cybersecurity market awareness, certification, knowledge sharing, and training effectiveness measurement while developing scalable AI-assisted enablement solutions.

Own and grow Blackpoint Cyber’s social media presence across LinkedIn, X, Reddit, and YouTube. Develop and publish written, video, and visual content; manage community engagement, Reddit moderation, employee advocacy, social listening, analytics, and crisis communications. Partner cross-functionally with marketing, sales, events, product, campaigns, people, and creative teams to promote cybersecurity content, partner stories, and industry events. Apply AI tools and social SEO best practices to improve workflow and performance.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.

Analyze anomalous network and endpoint events in a SOC, perform lead-less threat hunting and triage EDR/NGAV alerts, develop incident analysis reports, build test labs, refine SOC processes, review sandbox artifacts and provide actionable threat and vulnerability analysis to customers and internal teams.

Lead global SRE team to design, implement, and operate scalable, highly available cloud infrastructure. Drive observability, automation (IaC/CI-CD), cost optimization (FinOps), security hygiene, and post-incident improvements while remaining hands-on and exploring AI tooling for reliability.