Top Tech Jobs & Startup Jobs in Chicago, IL

Own and scale technical enablement programs for Sales Engineers, Solutions Architects, Professional Services Engineers, and other technical go-to-market teams. Responsibilities include onboarding, certifications, hands-on labs, technical training, product-release enablement, sales methodology adoption, content governance, development paths, coaching support, and measurement. The role partners with Product, Engineering, Product Marketing, and GTM leadership to improve technical readiness and execution across discovery, demos, POCs, and architecture engagements.

Lead enterprise pre-sales engagements from qualification through production hand-off, including product demonstrations, proofs of concept, technical evaluations, and customer advisory. Explain data and AI security solutions, support enterprise sales teams, manage partner technical relationships, and collaborate with Product Management and Engineering on feature feedback. The role focuses on complex SaaS solutions for large organizations and requires strong communication, problem-solving, multitasking, and event travel.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.