Top Tech Jobs & Startup Jobs in Chicago, IL

Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Build, maintain, and monitor integrations between enterprise systems (Salesforce, NetSuite, Workday, Marketo, Snowflake) using iPaaS and scripts. Design scalable data mappings, troubleshoot syncs and API failures, implement error handling and observability, and partner with Finance, GTM, People Ops, and IT to support lead-to-cash and employee lifecycle workflows.

Leads Harvey’s public-sector go-to-market strategy across federal, state, and local government legal organizations. Recruits and manages Enterprise Account Executives, owns quota, pipeline, forecasting, and strategic accounts, and builds a repeatable government sales motion. Develops procurement and security-review playbooks, partners on FedRAMP and StateRAMP/GovRAMP positioning, advances agency authorizations and contracts, and represents Harvey in the government legal and gov-tech communities.

Own and configure Workday HCM, design and maintain integrations (EIBs, Core Connectors, RAAS, Studio, APIs), manage Workday security and business processes, partner with People, Security, Data, and Finance, and lead release and testing cycles to ensure compliance and scalable HR systems.

Drive end-to-end enablement for internal technology initiatives—especially AI tooling—by planning rollouts, change management, training, documentation, and dashboards. Monitor adoption and feedback, iterate enablement materials, partner with product/engineering/GT M and BizTech, and deliver measurable outcomes like increased adoption and reduced support load.

Lead and build Harvey's public sector legal function: advise go-to-market and procurement strategy, draft/review/ negotiate complex government and AI SaaS contracts, ensure FAR/DFARS compliance, manage contract lifecycle and performance issues, and develop training and resources for legal and cross-functional teams.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.