Own enterprise customer accounts end-to-end: onboard and integrate customers, drive product adoption and retention, troubleshoot integrations (APIs, Python), collaborate with engineering/product, and create technical enablement assets.

The Solutions Engineer collaborates with sales to meet customer needs, conducts demos, develops proposals, and ensures product implementation and support.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.