Top Tech Jobs & Startup Jobs in Chicago, IL

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Serve as a strategic HR advisor across multiple software companies and countries. Lead employee relations investigations, performance management, workforce planning, organizational design, manager coaching, people analytics, compliance guidance, and HR program development. Support M&A integration by harmonizing people practices across acquired entities, reinforcing culture, and managing cross-entity HR initiatives. Partner with senior leaders, legal counsel, Total Rewards, and Payroll in a fast-paced, multi-entity environment.

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Own the full sales cycle for new business acquisition across Cordance’s SaaS portfolio, from prospecting and discovery through demonstrations, negotiation, and close. Build ROI-based value propositions, manage multi-stakeholder deals using MEDDPICC, maintain accurate HubSpot CRM data, forecast pipeline performance, and collaborate with SDRs, Sales Leadership, Marketing, and Customer Success to drive growth and successful customer handoffs.

Leads portfolio-wide revenue expansion across existing SaaS customers through cross-sell, upsell, renewals, retention, and lifecycle strategies. Aligns sales, product, and operations teams across multiple business units, builds expansion pipelines, improves forecasting and CRM visibility, refines packaging and pricing, and establishes scalable playbooks, KPIs, incentives, and organizational structures. Builds and manages a high-performing expansion organization focused on net revenue retention and customer lifetime value.

Leads and develops a high-performing Customer Success team responsible for retention, renewals, expansion, and customer outcomes across a B2B SaaS portfolio. Oversees account health, renewal pipelines, risk mitigation, success planning, playbook execution, performance management, hiring, coaching, and career development. Partners cross-functionally with Sales, Product, Finance, Operations, and CS leadership while serving as an escalation point for complex customer situations.

Lead product ownership for the Commerce platform: manage backlog, translate strategy into epics/features/user stories, prioritize initiatives, define roadmap, liaise with stakeholders and engineering, and produce executive reporting and KPI dashboards to drive delivery and product performance.

Lead enterprise data architecture across multiple SaaS products by unifying reporting platforms, data models, and analytics capabilities. Assess current systems, define target-state architecture, establish data governance and quality standards, separate analytical workloads from transactional systems, and develop phased migration roadmaps. Guide database, engineering, and BI teams on cloud platforms, integration, modeling, performance, security, and reliability. Enable trusted cross-product reporting, governed self-service analytics, and data foundations for AI and advanced analytics.

The General Manager will guide SaaS business units to enhance profitability, improve operational efficiencies, and drive strategic advancements across the organization.