The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Serve as senior technical advisor on complex MidMarket and Enterprise healthcare engagements. Lead technical discovery and demos, partner with Sales to close deals, guide cross-functional initiatives, mentor SEs, and provide product feedback to drive platform adoption and integrations with healthcare systems.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.