Lead customer onboarding and technical implementations from kickoff to go-live. Coordinate timelines, manage integrations and data setup, troubleshoot issues, communicate progress to technical and non-technical stakeholders, maintain documentation, and improve implementation processes.

Design, deliver, and optimize AI-enabled sales and customer operations enablement programmes for North America. Lead cross-functional initiatives, support product launches and campaigns, deliver training, track performance with data, and localize global enablement for regional needs.