Top Tech Jobs & Startup Jobs in Chicago, IL

Lead Customer Success and Technical Account Management at Socket. Build and develop high-performing teams, own the customer journey from evaluation through retention, improve adoption and time-to-value, partner with Sales on renewals and expansion, represent customer needs to Product and Engineering, and establish scalable processes, metrics, and operating rhythms for global B2B SaaS customers.

As a Sales Engineer for SMB clients, you'll provide technical support and guidance in pre-sales, lead demos, create technical content, and bridge customer needs with engineering and product teams.

Build and scale secure package patching infrastructure for the JavaScript ecosystem. Responsibilities include researching and patching high-impact vulnerabilities, developing automated vulnerability detection and patch creation workflows, building APIs and integrations for certified package delivery, creating testing and quality assurance tooling, and prioritizing remediation efforts. The role collaborates with security researchers and helps shape Socket’s technical roadmap for software supply chain security.

Own and optimize Socket’s revenue operations systems, including HubSpot, Clay, and the broader GTM stack. Lead the planned migration to Salesforce, maintain data quality, manage territories and routing, improve funnel and pipeline reporting, support commissions, and build automation that helps sales representatives work more effectively. Partner closely with sales leadership, IT, and representatives to identify operational issues and implement scalable solutions.

Leads and develops a regional Sales Engineering team, partnering with Sales on technical deal strategy, evaluations, demos, and proofs of concept. The role improves pre-sales processes, coaches SEs, monitors technical sales metrics, supports strategic customer conversations, and communicates field insights to Product and Engineering. It requires technical credibility with developers and security teams, startup growth experience, and familiarity with software supply chain security, CI/CD, Linux, scripting, and open source ecosystems.

Leads product strategy across Socket’s security platform, translating customer needs and market opportunities into priorities, requirements, roadmaps, and measurable outcomes. Partners with Engineering, Sales, Customer Engineering, and Threat Intelligence to deliver technically sound products. Builds the product function, including prioritization practices, communication processes, hiring, and team development, while remaining hands-on with customers and product decisions.

Own technical enablement across Customer Engineering, beginning with Sales Engineering. Build onboarding, hands-on labs, certifications, knowledge bases, deployment guides, competitive materials, and launch-readiness training. Use field feedback from demos, POCs, escalations, and call reviews to improve training and product documentation. Partner with Engineering and Customer Engineering leaders to keep teams current, certify readiness, and scale enablement with AI tools.

Commercial Counsel will negotiate high-volume SaaS agreements, partner with sales to accelerate deal cycles, manage risk across liability, indemnity, intellectual property, data protection, and payment terms, and escalate exceptions. The role also involves using contracting systems, AI, and automation to improve legal productivity, developing creative deal structures, and negotiating directly with enterprise customers and their counsel.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.