Own enterprise customer relationships from onboarding through long-term success, driving adoption, measurable ROI, and account expansion. Diagnose complex operational challenges with senior stakeholders, connect customer needs to product and engineering, and lead initiatives through execution. Help establish scalable Customer Operations processes while using AI tools to analyze data, prepare communications, identify expansion opportunities, and improve workflows.

Own enterprise customer relationships from onboarding through long-term success, driving adoption, measurable ROI, operational improvements, and account expansion. Partner with senior stakeholders, Sales, Product, and Engineering to solve complex manufacturing challenges, translate customer needs into product improvements, and develop scalable Customer Operations systems. Use AI tools and customer data to analyze outcomes, prepare communications, and identify growth opportunities.

Build Pelico’s agentic platform end to end, developing Python backend services, React interfaces, agent tools, orchestration workflows, runtime reliability features, evaluation harnesses, and real-time approval consoles. The role involves shipping production AI capabilities, improving agent trustworthiness, defining technical specifications, and creating reusable full-stack engineering patterns for manufacturing customers.