The National Account Manager drives growth for Sangoma's cloud products through the Technology Solutions Broker channel by recruiting partners, expanding relationships, and supporting sales efforts.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Lead the software and infrastructure teams for a UCaaS platform, driving delivery and operational excellence while coaching engineers and managing projects.