Resolve customer support issues across chat, email, and social channels; investigate disputed market resolutions; identify recurring problems; create help center content; monitor high-volume queues; and collaborate with policy, product, and operations teams. The role requires clear writing, sound judgment in ambiguous situations, and the ability to learn prediction markets and crypto transactions.

Own customer experience readiness for new products, market types, and geographic launches. Build readiness plans, manage pilot support pods, create SOPs and training with Enablement, monitor launch performance, and define stable handoff criteria. Partner closely with Product and Engineering to influence scope, establish international launch frameworks, and transition successful launches to scaled operations or external support partners.

Own end-to-end close and GL operations under US GAAP; lead technical accounting (ASC 606, 805, 350-40); manage financial reporting, audits, intercompany consolidations, and internal controls; scope and implement accounting systems and automation; advise on accounting for new products, international expansion, M&A, and crypto-native activity.