Top Tech Jobs & Startup Jobs in Chicago, IL

Own the operational engine for a 24/7 customer support organization, including in-house agents, outsourced BPO partners, workforce forecasting, scheduling, coverage, vendor performance, SLAs, cost metrics, and surge planning. Build scalable operating models for event-driven volume spikes, manage capacity and budget trade-offs, improve processes and tooling, and partner with CX strategy leaders to ensure effective execution.

Build and lead Polymarket’s fraud operations function, including investigation workflows, SOPs, case routing, escalation paths, SLAs, QA processes, and reporting. Manage Fraud Analysts and BPO partners, oversee performance and capacity, investigate fraud typologies, identify process bottlenecks, and partner with Product, Engineering, Data Science, Compliance, and Fraud Strategy to improve detection, automation, and prevention.

Interns will enhance Polymarket's outreach by driving awareness, creating content, and leading local events, while learning from industry experts.

Own end-to-end close and GL operations under US GAAP; lead technical accounting (ASC 606, 805, 350-40); manage financial reporting, audits, intercompany consolidations, and internal controls; scope and implement accounting systems and automation; advise on accounting for new products, international expansion, M&A, and crypto-native activity.

Lead Growth Engineering architecture and implementation: build Go-based data pipelines, audit/replace martech, create experimentation infrastructure, ship full-stack Go/TypeScript features, productionize ML, review team work, and apply AI-assisted development daily.