Designs, develops, configures, and supports ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and CMDB. Responsibilities include scripting, workflow automation, REST/SOAP integrations, system upgrades, troubleshooting, documentation, requirements gathering, stakeholder demonstrations, and Agile delivery. The role also maintains platform stability and applies ServiceNow best practices.

Develops and analyzes federal government cost and pricing proposals, ensuring compliance with FAR, DFARS, solicitation requirements, and company policies. Builds cost models covering labor, indirect rates, materials, subcontractors, and other expenses; performs scenario analysis and supports price-to-win strategies. Collaborates with technical, program management, business development, and subcontractor teams, prepares cost narratives and basis-of-estimate documentation, responds to audits, and improves pricing tools and processes.