The Customer Experience Manager will optimize the customer journey, implement service strategies, advocate for customers, analyze feedback, and lead cross-functional teams to enhance satisfaction and service effectiveness.

The Manager of Scoping Operations oversees the scoping team, ensuring high productivity and technical accuracy for electrification project installations, while supporting the sales process and optimizing workflows.

The Customer Experience Associate ensures a smooth installation process by supporting customers and installers, providing communication, monitoring project progress, and resolving issues efficiently.