Top Tech Jobs & Startup Jobs in Chicago, IL

Identify and develop leads for small and medium customers via cold calling; negotiate rates; build and maintain customer relationships; secure profitable load volume; manage account operations, update tracking systems, ensure shipment integrity, and verify carrier billing and invoicing accuracy.

As a Customer Operations Representative, you will manage reports, track shipments, solve customer issues, and ensure excellent customer experience.

Serve as primary contact and relationship manager for intermodal and drayage clients. Expand accounts, negotiate rates and capacity, coordinate with operations and carriers, manage shipments cradle-to-grave, track milestones, resolve issues, maintain tracking systems, and monitor billing and cost controls.

Source, negotiate, and secure carriers to move freight; cultivate carrier relationships; communicate route changes and issues; schedule pickups/deliveries; ensure HVS/HRC protocol compliance; update operating systems; conduct lead research and cold calls; track billing and invoicing accuracy.

The Associate Representative, Business Development is responsible for identifying new business opportunities, managing relationships, driving revenue growth, and handling operational needs of accounts.

Manage key accounts and shipments from entry to delivery: enter loads into the TMS, schedule pickups/deliveries, track shipments, resolve issues, communicate status to customers and internal teams, prepare loads for accounting, and maintain reporting.

Manage carrier relationships and execute strategic bids to secure capacity and meet account ILA/GM targets. Collaborate with pricing and customer teams, analyze cost/capacity data, set routing guide ranks, and represent RXO in customer and carrier meetings to ensure service continuity and profitable outcomes.

Support branch sales and customers by entering and tracking loads in the TMS, scheduling pickups/deliveries, resolving shipment issues, preparing loads for accounting, and maintaining reporting to ensure positive customer experiences.

Plan and execute peak-season and year-round freight procurement. Build carrier relationships, convert ad-hoc tenders to commitments, run strategic bids, set routing guides, coordinate carrier visits, and collaborate with regional and senior teams to ensure capacity and service.

The Customer Operations Representative will manage shipments, communicate with customers, and maintain reports to ensure positive experiences.