Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Manage a portfolio of existing technology customers, building trusted relationships, improving product adoption, resolving issues, and driving retention, upsell, and cross-sell revenue. Responsibilities include maintaining accurate CRM data, conducting customer outreach and product check-ins, analyzing usage data, coordinating internal teams, managing escalations, delivering training, and supporting customer success across the Linewize product suite.