Sell Novara's EH&S SaaS to SMB customers: prospect, manage a high-velocity pipeline, run full sales cycles, close net-new logos, coordinate internal teams, update Salesforce, deliver demos, and meet quota.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

The Product Manager for Contractor Management defines product strategy, prioritizes the roadmap, collaborates with marketing and sales, and ensures business outcomes align with company goals.