Provide customer service and manage day-to-day logistics for customer accounts: load planning, scheduling, tracking, issue resolution, carrier/customer communication, and data entry while learning TMS and industry processes.

The Project Implementation Manager oversees complex projects in logistics, ensuring adherence to guidelines, stakeholder communication, and problem resolution while leading internal teams and fostering collaboration.

Lead data product and customer-facing reporting strategy for Managed Services. Own roadmap, KPI definitions, data quality, governance, and rollout of standard reporting across BI and delivery platforms. Align cross-functional teams, drive automation from spreadsheets to governed BI, manage configuration models for multi-client environments, and ensure data readiness during onboarding to support scalable analytics and improved cost-to-serve.