Lead institutional customer AML/KYC onboarding, including escalations, account decisions, customer RFIs, and risk-based due diligence. Ensure procedures comply with BMA, FinCEN, FATF, OFAC, and global requirements. Improve onboarding policies, timelines, data quality, automation, and customer experience while monitoring KPIs and reporting to senior leadership. Collaborate cross-functionally with Engineering and lead onboarding strategy in a regulated fintech environment.