Lead strategy and architecture for GTM and finance systems (Salesforce, NetSuite, Data360/Snowflake, Agentforce). Manage a Salesforce admin, design and operate autonomous Agentforce agents, ensure data governance and a unified customer profile, oversee API integrations and migrations, and build testing and release processes to maintain system integrity and compliance.

Provide empathetic, technical support for Arts People via tickets, chat, and phone. Troubleshoot ticketing, database, and patron workflows; document and escalate bugs; use Zendesk, Jira, and AI tools to research trends and improve processes while meeting KPIs.