Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Engages primarily inbound prospects through phone, email, and SMS; conducts discovery, qualifies leads, schedules Account Executive meetings, and maintains accurate Salesforce pipeline records. The role also supports outbound campaigns, prioritizes construction-business prospects using data, improves messaging and sequences, and consistently meets qualified-meeting and activity targets.

Manage and grow Workyards top 150-200 high-MRR accounts, own renewals and expansions, act as executive advisor, identify churn risk and upsell opportunities, develop repeatable playbooks, mentor other account managers, and represent customer needs internally.