Provide senior-level escalation and troubleshooting for GPU/HPC infrastructure, diagnosing hardware, driver, and kernel issues. Perform root-cause analysis across clusters, build automations and docs, mentor peers, collaborate with engineering for permanent fixes, and participate in on-call rotation and high-volume deployments.

The Account CTO will be responsible for strategic technology leadership, defining technical strategies, and driving cloud transformation initiatives at an enterprise level while mentoring technical talent and influencing product strategy based on customer needs.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.