Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.

Own Honeydew’s accounting function by bringing outsourced work in-house, managing the full month-end and year-end close, maintaining the general ledger and AP, completing reconciliations, applying GAAP revenue recognition, strengthening controls, and documenting scalable accounting processes. The role also leads responsible use of AI and automation in accounting workflows while ensuring accuracy and timely reporting.