Supports plaintiff personal injury cases through pre-litigation and settlement by opening client files, reporting insurance claims, notifying lien holders, drafting representation letters, requesting police reports, ordering medical records and bills, and communicating with insurers and providers. Also provides administrative and case management support while collaborating with attorneys and case managers. Spanish-English bilingual communication, organization, multitasking, and professional client service are required.

Coordinates pre-litigation personal injury cases from intake through settlement. Maintains case files, communicates with clients, attorneys, insurers, and medical providers, gathers records and evidence, coordinates treatment, supports property damage and lien negotiations, prepares correspondence, monitors deadlines, and delivers compassionate client service.

Negotiate medical liens with providers, insurers, and other parties to maximize personal injury clients’ recoveries. Review medical billing and lien documentation, identify discrepancies and negotiation opportunities, develop strategies with attorneys and legal staff, maintain detailed records, and support an exceptional client experience.