Top Tech Jobs & Startup Jobs in Chicago, IL

Leads and coaches Scrum teams, facilitates Agile ceremonies, removes impediments, manages backlogs, release dependencies, project plans, metrics, and governance. Partners with Product Owners on release planning, improves team dynamics and delivery practices, mentors other Scrum Masters, and applies Agile and traditional project-management approaches across software and infrastructure projects.

Analyze, document, and implement business process improvements and system changes. Elicit and document requirements, create workflow diagrams, review technical designs, deliver training and post-implementation support, present findings, and continually identify process improvement opportunities.

Leads large, complex projects from planning through completion, managing scope, schedules, budgets, resources, risks, governance, stakeholders, and project teams. Develops business cases, proposals, charters, and status communications; tracks results, resolves escalated issues, conducts lessons learned, and mentors other project managers. Serves as a decision-maker and business consultant while coordinating technical and non-technical stakeholders.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Provide timely and accurate customer support through phone, in-person, and online channels. Resolve routine and complex inquiries, complaints, transactions, and claims while educating customers on products and services. Document interactions, identify trends, escalate systemic issues, maintain service standards, and collaborate with business partners and sales representatives. The role may include benefit fair attendance, client meetings, quality assurance testing, and occasional overnight travel.

Manages departmental operations, staffing, training, performance, workload distribution, and service standards. Builds partnerships with business counterparts and executives, provides customer perspective, and addresses complex challenges. Recommends process and systems improvements, leads divisional projects, facilitates organizational change, and develops communication strategies aligned with enterprise goals.

Sell and service branded optical laboratory products to private practice accounts. Manage existing relationships, develop new prospects, educate doctors and staff on lens products and industry trends, create account business plans, deliver presentations, coordinate customer needs with internal teams, analyze market data, and track sales activity and account growth. The role requires extensive territory travel, outside sales experience, strong communication skills, and a clean driving record.

Sell and service eyewear products to existing and new B2B accounts. Develop sales strategies, cultivate customer relationships, meet revenue quotas, and liaise with internal teams. Use sales automation to track activity and prepare reports; travel frequently and maintain required agent licensing.

Develops and sells Altair eyewear programs to doctors and end-user accounts within an assigned territory. Responsibilities include prospecting, creating sales strategies, managing account plans, meeting quotas, cross-selling, growing revenue, maintaining customer relationships, gathering feedback, re-engaging former customers, collaborating with internal teams, and updating CRM records. Requires strong communication, organization, presentation, closing, and account-management skills.

The role involves developing business strategies for key accounts, enhancing customer relationships, and achieving sales goals within a specified territory, focusing on the optical industry.