Owns the Salesforce product strategy, roadmap, integrations, administration, data flows, requirements, testing, documentation, upgrades, analytics, and rollouts. Leads Salesforce projects, oversees product analysts, manages vendors and licensing, supports users, and ensures solutions align with business needs and best practices. The role also requires cross-functional collaboration, system audits, technology evaluation, and stakeholder communication.

Provides consulting, coaching, research, and operational analysis to public child welfare agencies. Leads practice-improvement projects across multiple sites, develops policies and resources, analyzes performance data, identifies improvement opportunities, coordinates stakeholders, and presents recommendations to agency and organizational leaders. Builds relationships with child welfare professionals and supports system-level improvements benefiting children and families.