Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Develop and execute digital media strategies for a Navy command, creating multimedia content and managing Facebook, Instagram, X, LinkedIn, YouTube, and other platforms. Responsibilities include audience engagement, live event coverage, analytics, reporting, branding, compliance with Navy and DoD guidelines, and collaboration with senior leaders and public affairs teams. The role requires maintaining accurate, timely, and secure communications while adapting strategies to emerging digital trends.

Leads the FEMA GPATS BPA contract as the primary interface with FEMA officials. Oversees contract execution, quality assurance, schedules, staffing, subcontractors, vendors, deliverables, reports, progress reviews, and corrective actions. Develops responses to order requests, coordinates project personnel, and resolves technical or performance concerns. This is a full-time remote position contingent upon contract award.