Top Tech Jobs & Startup Jobs in Chicago, IL

Lead architecture, development, and operation of globally scaled payments and billing systems. Own subscription billing, payment providers, invoicing, reconciliation, security, compliance, reliability, and modernization. Use and advance AI-agent workflows for engineering, incident response, testing, and anomaly detection while enforcing strict human review and PCI safeguards. Mentor engineers, guide technical strategy, and collaborate with Product, Finance, Risk, Platform, and Analytics.

Own the Everand consumer mobile app’s vision, strategy, roadmap, and reader experience across iOS and Android. Lead a cross-functional squad, prioritize investments, drive execution, improve retention and engagement, and maintain high app quality. Use reader research, experimentation, analytics, AI, and personalization to guide decisions while partnering across product, engineering, content, marketing, and leadership.

Build and lead customer operations training and quality assurance programs. Design curricula, quality rubrics, calibration processes, knowledge-base content, and onboarding programs; identify skill gaps through QA and performance data; measure training impact; conduct root-cause analysis; improve workflows; support compliance; and influence leaders across internal and outsourced teams.

Define Scribd’s technical vision for agentic engineering and establish architecture, patterns, and guardrails for AI-assisted software development. Lead internal developer tools, libraries, platforms, and engineering workflow improvements across codebases, CI/CD, and infrastructure. Partner with engineering leadership on ambiguous cross-organizational initiatives, mentor senior and staff engineers, and drive adoption of coding-agent capabilities throughout the organization.

Own the acquisition product roadmap and engineering priorities to drive durable user growth. Define target audiences and channel mix, build product-driven acquisition mechanics (referrals, growth loops), enable channel effectiveness (discoverability, search/AI readiness, integrations, tracking), test new acquisition tactics, and align product investment with Performance Marketing, SEO, Partnerships, and Brand while measuring long-term subscriber value.

Own strategy and execution for complex, cross-functional programs spanning Customer Operations and Brand Marketing. Connect marketing, customer experience, product, and engineering teams; prioritize initiatives; manage roadmaps, timelines, risks, metrics, and organizational processes. Drive operational improvements, AI-enabled workflows, and scalable frameworks while coaching TPM teammates and contributing to company-wide planning.

Lead product analytics for content supply and understanding, defining KPIs, measurement strategies, dashboards, experiments, and data-quality standards. Analyze content gaps, metadata quality, discovery, engagement, opportunity sizing, and ROI. Partner with Product, Engineering, Data Science, and executives to guide strategy and roadmaps, investigate anomalies, validate AI-assisted analysis, communicate findings, and mentor analysts.

Leads customer support operations across in-house and outsourced teams, owning satisfaction, resolution time, quality, cost, workforce planning, vendor performance, and team development. Oversees reputation management and Trust & Compliance casework involving content moderation, DMCA, and privacy. Partners with Legal, Product, Engineering, and support tooling teams to improve processes, automation, escalation workflows, and customer experience.

Build Scribd’s organic social presence from the ground up, defining channel strategy, repeatable content formats, publishing architecture, and creator activations. Develop concepts and scripts, manage production partners and creators, oversee contracts and usage rights, and direct content through final delivery. Track retention, watch time, and audience performance using Sprout Social and native analytics, then lead testing and monthly performance reporting to brand leadership.

Leads product design for Everand and Fable growth initiatives, designing onboarding, pricing, referrals, lifecycle, and subscription experiences. Partners with Product, Research, Engineering, Data, and Marketing to identify opportunities, run experiments, improve conversion and retention, and ship polished work. Uses research, competitive insights, data, prototyping, usability testing, and AI to guide decisions. Provides vision and strategy across growth and lifecycle while mentoring and collaborating with other designers.