Top Tech Jobs & Startup Jobs in Chicago, IL

The Senior Engineer designs, deploys, configures, administers, and supports unified communications systems, including Genesys PureCloud voice, chat, SMS, and video infrastructure. Responsibilities include troubleshooting escalated incidents, monitoring system performance and capacity, coordinating vendors and service providers, managing upgrades and change controls, developing testing scenarios, and ensuring operational readiness for large-scale UC implementations.

Supports enterprise identity and access management operations, including access controls, role-based policies, user lifecycle management, security solution configuration, monitoring, incident investigation, vulnerability assessments, audits, and access request processing. The role works with application owners and leadership to remediate vulnerabilities, maintain IAM standards and baselines, support cloud and directory technologies, and provide end-user assistance while protecting company systems and data.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Build, validate, deploy, monitor, and maintain predictive models and analytical reports. Translate findings for technical and non-technical stakeholders, promote data literacy, deliver training, collaborate on data infrastructure, apply advanced statistical and machine learning methods, and support analytical requests across mental health and crisis care programs.

Coordinates the full grant management lifecycle, including proposal and report preparation, deadline tracking, recordkeeping, federal compliance, budget and procurement support, vendor deliverable monitoring, and grant calendar maintenance. Facilitates collaboration among Program, Finance, Legal, and external partners while helping improve workflows and maintain audit-ready documentation.

Supports the full lifecycle of federal grant management, including proposal development, submissions, renewals, amendments, reporting, compliance, and deadline tracking. Maintains grant records, monitors deliverables, gathers audit documentation, and supports vendor contracts, procurements, and subrecipient files. Collaborates with Finance, Legal, Program teams, and external partners to align budgets, documentation, and reporting with federal regulations and organizational policies. Contributes to process improvements and grants management documentation.

Lead and scale Vibrant's data science, ML, and AI function: set strategy and governance, oversee applied research and production ML (especially NLP), ensure HIPAA-compliant deployments, partner with execs and engineering, recruit and mentor teams, and deliver measurable outcomes for crisis services and enterprise initiatives.

Senior Salesforce Administrator responsible for CRM maintenance, enhancements, integrations, data migration, reports/dashboards, user support and training, documentation, vendor collaboration, and working with product, design, and analytics teams to deliver CRM solutions.