Provides Tier 2 technical support for internal users and managed services clients. Responsibilities include resolving escalated tickets, troubleshooting Windows, macOS, Microsoft 365, identity, networking, servers, mobile devices, meeting-room technology, and specialized IP-based systems. The role monitors alerts, coordinates vendors and escalations, maintains ticket documentation, contributes to knowledge resources, delivers customer service, and participates in on-call rotations.

Coordinate and execute residential and hospitality marketing projects including branding, brochures, digital and direct-mail campaigns, website and application maintenance, copywriting, vendor coordination, CRM communications, media planning/buying, event support, and creative development of sales materials.