Design and build features across a React/TypeScript frontend and Go backend for real-time dispatch systems. Implement WebSocket-driven tracking, GIS integrations, multi-tenant architectures, performance and state management improvements, production debugging, and collaborate with Product and Operations to deliver agency commitments.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.