Leads day-to-day Customer Experience operations during assigned coverage, managing queues, service levels, workload distribution, escalations, team performance, and customer-impacting risks. Provides real-time direction, coaching, and decision-making; monitors operational metrics; communicates business updates; and supports peak periods, launches, promotions, and weekend coverage.

Manage affiliate and creator marketing programs, including partner onboarding, commissions, tracking, payouts, performance analysis, creator sourcing, product seeding, usage rights, and whitelisting. Identify high-performing creators and route effective organic content to paid media. Maintain creator relationships, ensure FTC compliance, monitor fraud and policy violations, and collaborate with Finance, Operations, and Paid Media.