Lead and conduct qualitative and quantitative user research and usability testing to generate insights that inform product and design decisions. Create personas, journey maps, prototypes (Figma), surveys, and presentations; collaborate with designers, product managers, and developers to prioritize and implement research-driven recommendations.

Design and develop scalable online learning experiences in collaboration with subject matter experts. Create valid formative and summative assessments, manage multiple project timelines, conduct quality reviews and data-informed improvements, oversee multimedia sub-production, and ensure LMS build specifications and institutional learning standards are met.

Lead enterprise AI strategy and architecture, design scalable AI/ML and LLM solutions integrated with core platforms, establish governance and MLOps/LLMOps lifecycle, guide vendors and teams, run POCs, and mentor architects to drive responsible, secure AI adoption across the university.