Serves as the finance partner to business units, translating operational data into financial insights, forecasts, budgets, business cases, and recommendations. Leads performance reporting, variance analysis, workforce and capacity modeling, headcount planning, and productivity analytics. Builds financial models, dashboards, and planning tools while improving controls, reconciliations, reporting consistency, and process automation. Partners cross-functionally with Operations, Accounting, FP&A, HR, and Technology and communicates findings to financial and operating leaders.

The Senior Program Operations Manager strengthens program execution through workload and capacity planning, analyst assignment balancing, onboarding, training, KPI reporting, process improvement, and cross-program knowledge sharing. The role develops standards, identifies operational efficiencies, supports staffing forecasts, mentors analysts, and provides data-driven insights to program and account management leaders. This individual contributor partners with IT, Data and Analytics, Operations, and senior stakeholders to improve consistency, scalability, and service quality across programs.