Top Tech Jobs & Startup Jobs in Chicago, IL

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Support design of user-centered interfaces across e-commerce, internal SaaS (WMS/OMS), and AI agent interactions. Create wireframes, prototypes, and high-fidelity mockups; conduct usability research; maintain a design system; apply WCAG accessibility practices; collaborate with product managers and frontend engineers for feasible, consistent designs.

Lead and implement full-stack architectural foundations across frontend, backend, and AI interfaces. Define API-first patterns, select standardized libraries and monorepo practices, produce system diagrams and documentation, enforce code quality and testing, and mentor developers to improve performance, security, and maintainability.

Design end-to-end technical architecture for an integrated supply-chain e-commerce platform (MES→WMS→OMS→Payments→Invoices). Define modular service architecture, API contracts, tenant isolation (Postgres RLS), deployment IaC (Terraform, Docker, Traefik), observability (Prometheus/Grafana/OpenTelemetry), security (JWT, Vault), and integration of production AI agent frameworks (LangChain/LlamaIndex/AutoGen). Mentor teams and deliver compliant, scalable technical blueprints with target SLOs.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Remote three-month product management internship owning vision, roadmap, and prioritization for an integrated e-commerce and supply-chain SaaS platform. Coordinate cross-functional teams, conduct user research, define KPIs, run A/B tests, and productize AI agent/LLM capabilities. Focus areas include storefront conversion, WMS/OMS/MES features, multi-tenant JWT licensing, and go-to-market support. Mentored by Head of Product with potential conversion to paid full-time based on performance.

Internship SRE role responsible for availability, performance, and scalability of an e-commerce supply-chain platform. Tasks include SLO/SLA definition, observability (Prometheus/Grafana/Loki/Tempo/OpenTelemetry), incident response, capacity planning, disaster recovery for PostgreSQL, infrastructure-as-code (Terraform), CI/CD automation, and operational reliability for AI agent services. Mentored by Head of Technology/CTO with potential conversion to full-time based on performance.

Perform load, stress, and endurance testing across e-commerce storefronts, internal SaaS tools, and AI agent services. Design test strategies, execute tests with tools like JMeter/Gatling, analyze observability metrics, identify bottlenecks in Node.js/NestJS, PostgreSQL, and Redis, and integrate performance tests into CI/CD while collaborating with SRE and backend teams.

Build and maintain MLOps infrastructure: CI/CD for models, monitoring, deployment into a NestJS monolith, feature store/versioning, retraining workflows, A/B experimentation, and LLM operationalization.

Support cross-functional teams in planning, tracking, and coordinating programs. Prepare documentation, status reports, and dashboards; identify risks and dependencies; support meetings and process improvements. Remote, 3-month unpaid internship with possible extension or conversion.