Leads delivery of customer-facing IT and B2B franchise applications from intake through launch. Manages project plans, timelines, dependencies, risks, resources, stakeholders, and delivery artifacts. Facilitates Scrum ceremonies, supports team execution, removes impediments, and drives continuous improvement in a hybrid Agile-Waterfall environment. Partners with Product Owners, analysts, UX/UI, engineering, QA, and business stakeholders to align objectives, communicate progress, and improve delivery quality and predictability.