Leads organization-wide quality improvement, compliance, privacy, risk management, accreditation, and data strategy. Oversees the continuous quality improvement system, policies, contractual review, benchmarking, organizational data use, accreditation, and risk processes. Serves as Privacy Officer and ensures HIPAA and confidentiality compliance. Supervises and develops staff while partnering with executive leadership, legal, IT, programs, and networks to improve service quality and outcomes.

Facilitates employee training, manages LMS content and reporting, designs interactive instructional materials, supports virtual courses, collaborates with subject matter experts, and evaluates learning effectiveness using adult learning theories, ADDIE, and Kirkpatrick’s model.