Serve as trusted operational partner to the COO by managing calendars, inboxes, travel, meetings, reimbursements, briefing materials, decision tracking, and cross-team communication. Establish administrative systems, playbooks, templates, dashboards, and follow-up processes while handling sensitive information with discretion. Support executive, departmental, board, and project meetings, coordinate site visits and conferences, and strengthen asynchronous reporting and organizational workflows.

Supports affordable housing property operations through resident recertifications, regulatory compliance, rent collection, leasing, resident relations, financial administration, inspections, and maintenance workflows. Acts as manager in the Community Manager’s absence, maintains audit-ready files, coordinates with housing agencies and auditors, manages waitlists and applications, and helps resolve resident issues. Requires on-site work, occasional travel, and compliance with HUD and affordable housing programs.