Develop and manage strategic life science customer accounts, build trusted relationships, identify growth opportunities, and drive sales from prospecting through deal closure. Prepare proposals, negotiate business arrangements, present tailored solutions, achieve sales and margin goals, maintain technical product knowledge, gather market feedback, and coordinate with internal sales teams. The role requires extensive travel and collaboration with pharmaceutical, biotechnology, and diagnostics customers.

Leads BioIVT’s global Client Services organization across customer support, quoting, order processing, and key account services. Sets global strategy, service standards, KPIs, workforce plans, escalation processes, and continuous improvement initiatives. Oversees technology optimization, automation, compliance, customer satisfaction, and operational efficiency. Builds and develops globally distributed teams, partners with Sales and Operations, manages executive escalations, and strengthens long-term client relationships.

Manages strategic customer accounts, builds executive relationships, develops account growth plans, drives sales and contract negotiations, forecasts demand, resolves customer issues, and closes new business. The role partners with internal teams to deliver tailored solutions, achieve customer satisfaction, and generate profitable revenue growth across assigned accounts. Extensive travel and leadership within the North American Sales Leadership Team are required.