Leads end-to-end technology project delivery, including planning, requirements management, budgeting, risk mitigation, stakeholder communication, resource coordination, and implementation. Partners with business and technical teams to translate requirements into solutions, identify automation opportunities, manage backlogs, support integrations, remove roadblocks, and drive change adoption. The role also promotes governance, process improvement, and successful delivery within scope, schedule, and budget.

Analyze, document, and improve business processes to increase operational efficiency and performance. Responsibilities include process mapping, workflow design, data analysis, stakeholder collaboration, process improvement implementation, KPI monitoring, workshops, training, reporting, and operational standardization. The role requires collaboration with cross-functional teams and periodic onsite client work in Burlington, Wisconsin.