Supervises daily shelter services across admissions, adoptions, front desk, cafe, and retail areas. Leads and coaches staff and volunteers, manages schedules and service flow, handles escalated customer and operational concerns, ensures safety and procedural compliance, monitors transactions and records, supports hiring and training, coordinates supplies and events, and communicates operational needs to management.

Provides part-time administrative support across financial operations, executive administration, technology onboarding, office resources, recruiting, HR records, payroll, and timecard review. Coordinates meetings, events, Board materials, interviews, onboarding, and local deliveries. Maintains confidential financial and personnel information, drives to local locations as needed, and improves administrative workflows using workplace technology, automation, and approved AI tools.