Top Tech Jobs & Startup Jobs in Chicago, IL

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Leads complex, cross-functional initiatives from planning through delivery, managing budgets, risks, milestones, and project teams. Develops portfolio-level reporting, analyzes IT delivery metrics, ensures compliance and audit alignment, and partners with executives and regulatory stakeholders. Coaches project managers, facilitates Agile and SAFe planning activities, trains teams on PMO standards and tools, and drives delivery excellence, organizational change, and continuous improvement across portfolios.

Provides inbound telephone support to credit union members, processes account transactions, resolves issues, opens and closes accounts, handles transfers and card assistance, and identifies financial needs for targeted referrals. Maintains compliance with banking regulations, policies, the Bank Secrecy Act, and privacy requirements while meeting service, performance, and first-call-resolution goals.

Manages delinquent member accounts across all stages of collections, from early servicing through charge-off recovery. Responsibilities include member outreach, payment processing, repayment negotiations, hardship assistance, skip tracing, repossession support, settlements, loss mitigation, account auditing, and regulatory compliance. The role balances member needs with credit union loss prevention and recovery objectives while resolving complex issues and meeting performance standards.

Lead mixed-methods design research across quantitative and qualitative domains to inform product, service, and experience decisions. Plan studies, design statistically sound research, conduct interviews and surveys, analyze findings, and translate insights into actionable recommendations. Facilitate workshops, communicate results through storytelling and visualization, represent member needs, and partner with product, UX, marketing, operations, and leadership teams. Help mature the organization’s design research practice through improved methods, standards, tools, templates, and governance.

Manage loan funding, document audits, disbursements, membership processing, deposit and specialty account opening, card services, eligibility verification, and fraud-prevention reviews. Coordinate with lending teams, resolve member inquiries, ensure Bank Secrecy Act and legal compliance, and support software testing and process improvements.

Lead end-to-end go-to-market and product growth marketing for one or more business segments. Define positioning, messaging, and integrated launch strategies across channels. Drive launch readiness, governance, measurement, and transition to BAU. Partner cross-functionally with product, analytics, digital, operations, compliance, and PR to ensure differentiated, compliant launches and strong brand leadership.

Leads organizational resilience and second-line oversight of the Business Continuity Program. Responsibilities include developing business impact analyses and recovery plans, coordinating disaster recovery and critical process testing, leading incident response and tabletop exercises, validating vendor and technology recovery results, reporting risk metrics to executives, supporting regulatory examinations, and advancing continuity program maturity. Requires extensive business continuity, incident response, disaster recovery, or project management experience and collaboration across business, technology, executive, audit, and regulatory stakeholders.

Lead consumer credit risk strategy and manage analysts evaluating lending portfolios. Develop underwriting guidelines, credit policies, and risk oversight processes; monitor delinquency, charge-offs, approvals, and risk-adjusted returns. Support new product evaluations, analyze portfolio performance, generate reporting using SQL, Excel, and Power BI, and recommend risk-return improvements. Partner with lending, audit, regulatory, and second-line risk teams while hiring, coaching, and developing staff.

Conduct penetration testing for web applications, APIs, cloud, mobile, and internal systems using manual and automated techniques. Identify and validate vulnerabilities, develop proof-of-concept exploits, document attack paths, and support remediation and retesting. Produce actionable reports, prioritize risks, improve testing methodologies and tooling, administer DAST, SAST, and SCA tools, and enhance Python-based security workflow automation.