Own and grow strategic CX accounts, drive expansion and new-logo acquisition, and lead direct and partner-led sales motions. Build executive relationships, develop account and territory strategies, conduct discovery and value presentations, manage proposals and RFX responses, negotiate contracts, and close deals. Coordinate solution consultants, internal SMEs, and partners to deliver AI-enabled contact center, messaging, digital engagement, journey management, and analytics solutions across healthcare, retail, financial services, and telecommunications.