Top Tech Jobs & Startup Jobs in Chicago, IL

Mentor and coach outbound collections representatives, monitor performance and quality metrics, review customer and error reports, identify trends, recommend improvements, support engagement initiatives, and assist with projects. The role requires contact center and lending or loan operations experience, leadership, problem-solving, and data-informed decision-making skills.

Supports CashNetUSA business operations by monitoring products, managing customer remediations, investigating root causes, resolving compliance and operational issues, and implementing permanent system and process improvements. Analyzes customer complaints and audit requests, develops monitoring processes, documents regulatory requirements, and coordinates cross-functional stakeholders to identify exceptions, execute corrective actions, and prevent future incidents.

Designs, develops, and maintains Salesforce solutions using Apex, Lightning Web Components, integrations, event-driven architecture, data modeling, and Flows. Partners with engineers, administrators, architects, product teams, sales, and operations to deliver scalable systems, troubleshoot production issues, optimize performance, and mitigate risks. The role requires strong Salesforce development, debugging, collaboration, and prioritization skills across multiple projects.

Lead end-to-end UX research and design for financial products, translating qualitative and quantitative insights into accessible, scalable experiences. Create wireframes and high-fidelity Figma prototypes, apply design systems, integrate generative AI into workflows, collaborate with Product, Engineering, and Marketing, and measure product impact. The role requires influencing stakeholders, navigating ambiguity, and designing within regulated-industry, technical, legal, and compliance constraints.

Own the strategy, roadmap, lifecycle, and adoption of Enova’s internal developer platform. Partner with engineering, Developer Experience, security, and technology leadership to improve developer productivity through portals, environments, shared libraries, deployment tooling, and AI-assisted development. Gather requirements, prioritize initiatives, manage delivery, enable platform adoption, and track experience metrics such as build times, environment provisioning, deployment speed, and developer satisfaction.

Own paid social acquisition across Meta and YouTube, managing budgets, optimization, testing roadmaps, audience segmentation, conversion setup, and value-based bidding. Analyze performance using multiple data sources, direct creative strategy, manage agency accountability, and present growth results to leadership. Partner with Analytics, Data Science, Product, Creative, Website, and Legal teams to improve channel efficiency, conversion rates, and P&L outcomes.

Manages contact center supervisors and representatives across multiple shifts, driving customer service quality, productivity, P&L performance, regulatory compliance, and departmental objectives. Oversees performance evaluations, improvement plans, disciplinary actions, hiring, talent assessment, and terminations. Uses management reports and data-driven insights to improve operational efficiency while developing employee career paths and coaching leaders.

Develop, deploy, and monitor fraud detection models and pattern-recognition pipelines across lending products. Analyze large transactional datasets using Python and SQL, partner with Fraud Operations to refine models, reduce false positives and negatives, improve underwriting and verification, apply AI in production, and lead and mentor team members.

Develop and refine credit risk, pricing, and predictive models for consumer lending. Design A/B testing frameworks, analyze model performance, collaborate with strategy and operations teams, and present data-driven recommendations to senior management. The role requires statistical analysis, machine learning, Python, SQL, independent problem-solving, and effective communication across teams.

Leads compliance risk and assurance initiatives, including risk framework development, risk assessments, large-scale compliance testing, corrective action validation, KRI monitoring, reporting, and data intelligence. Partners with compliance, legal, and business teams while using Claude and other AI tools to support analysis, testing, research, and documentation. Requires strong judgment, communication, organization, and adaptability in a regulated financial services environment.