Top Tech Jobs & Startup Jobs in Chicago, IL

Provide technical support for iManage products by diagnosing and resolving software and configuration issues in complex multi-tier environments. Collaborate with customers, integrators, and internal teams, maintain deep knowledge of Windows Servers, networking, databases, web technologies, and mobile/desktop platforms, document best practices, and proactively reduce problem occurrence to ensure customer success.

Own product strategy and roadmap for information governance features (records management, matter mobility, threat analytics, compliance). Drive customer-informed requirements, prioritize backlog, run advisory panels, collaborate across engineering/design/GTm, monitor competition, and deliver governance capabilities that enable secure, compliant information lifecycle management.

Lead enterprise security strategy and architecture, create repeatable secure reference architectures and developer guardrails, perform threat modeling, embed Security by Design across product lifecycles, mentor senior security staff, evaluate third-party tech, and communicate technical risks to business leaders to enable secure, scalable SaaS growth.

Lead incident response and reliability improvements for iManage Cloud. Triage large-scale production issues, build observability and automation, run postmortems, partner with product and engineering, and proactively detect and eliminate systemic problems to improve uptime and customer experience.

Lead multi-year product strategy and roadmaps for a major platform area, prioritize reusable platform services, partner with engineering and cloud teams for scalability and reliability, participate in API and architecture decisions, integrate AI/ML capabilities, drive go-to-market launches, track product success metrics, and align stakeholders across the organization.

Own roadmap and strategy for core platform capabilities (APIs, services, observability, developer experience, AI infrastructure). Partner with engineering, SRE, and go-to-market teams to deliver scalable, highly available platform features, drive reuse, and articulate platform vision to stakeholders.

Lead and scale a UX research function to drive product strategy and business outcomes. Conduct mixed-method research, establish scalable research operations, evangelize insights to executives, partner cross-functionally, measure research impact, and mentor a team while remaining hands-on with high-impact studies.

Manage and grow an ISV partner territory: qualify and sign new technology partners, drive integrations to live activation, own commercial agreements and royalty revenue, run forecast and QBRs, enable joint go-to-market, and build scalable onboarding/playbooks while coordinating across product, engineering, and marketing.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

As a Senior Account Manager, you'll manage a portfolio of mid-market law firm accounts, focusing on revenue growth and client retention by leveraging deep legal tech expertise and driving strategic account plans, cross-sell opportunities, and executive relationships.