Top Tech Jobs & Startup Jobs in Chicago, IL

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Build and lead Ashley’s consumer insights capability, including research roadmaps, custom qualitative and quantitative studies, insights repositories, prioritization processes, and executive-ready storytelling. Translate consumer, retail, marketplace, feedback, and business data into actionable recommendations for product, marketing, merchandising, pricing, and growth decisions. Influence cross-functional stakeholders, develop AI-enabled synthesis workflows, and manage one direct report while operating resourcefully with imperfect data.

Own the end-to-end copywriting and editing process across multiple customer-facing brands and marketing channels. Create original copy for websites, digital ads, blogs, promotional materials, retail signage, packaging, and other collateral. Maintain consistent brand voice while adapting tone across brands, support SEO and organic growth, contribute to A/B testing and data-driven copy initiatives, and collaborate with creative, CRM, growth, and marketing stakeholders in a fast-paced remote environment.

Own and drive the end-to-end commercial performance of two DTC growth brands, including merchandising, pricing, bundles, assortment, and promotional cadence. Build and run an experimentation roadmap to improve conversion, AOV, attach rate, and margin. Coordinate cross-functionally with supply chain, growth & marketing, product, and CRM to deliver launches, campaigns, and brand expression. Be measured on measurable business outcomes and scale winning tests and initiatives.

Lead end-to-end performance of customer-facing conversational AI and knowledge base. Design, test, and optimize AI conversations, define intents and success metrics, analyze KPIs, maintain enterprise knowledge, run continuous improvement using analytics and experimentation, and partner cross-functionally to improve CX and business outcomes.

Own and execute the executive reporting cadence (MBRs/QBRs), synthesize financial and operational inputs into concise, decision-ready presentations, drive follow-through on actions, partner with senior leaders, and continuously improve business reporting and communication processes.

Lead and scale Amazon advertising for Signature By Ashley across Sponsored Products, Brands, Display, and DSP. Use AMC for audience insights and attribution, build automated campaign structures in Pacvue, optimize creative and bids, partner with data and marketplace teams, track performance and ROI, and attend in-person Amazon QBRs.

Drive inbound sales via phone, email, and chat using consultative discovery to recommend products, close purchases, upsell/cross-sell, meet monthly targets, and deliver exceptional customer experiences while collaborating with team members and staying product-knowledgeable.