Top Tech Jobs & Startup Jobs in Chicago, IL

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Leads high-visibility product programs focused on market adoption, analyst relations, customer advisory boards, executive briefings, and industry events. Translates technical product roadmaps into compelling market value propositions, synthesizes analyst and customer feedback, and provides actionable insights to product leadership. Partners cross-functionally with Product, Marketing, and executive stakeholders while supporting strategic initiatives and external-facing communications.

Build and maintain custom security tools, middleware, automation, APIs, integrations, dashboards, and security workflows. Integrate identity, endpoint, SIEM, SaaS, and other security platforms using APIs, cloud services, containers, and CI/CD. Translate security policies into secure, code-driven solutions while supporting SOAR, continuous monitoring, compliance, and cross-functional collaboration.

Leads SailPoint’s compliance and audit program across SOC 2, ISO 27001, FedRAMP, C5, and related frameworks. Manages and develops compliance professionals, oversees concurrent audits and questionnaires, improves processes through automation, evaluates emerging obligations, and integrates compliance into business processes. Serves as the subject matter expert and primary liaison for leadership, cross-functional teams, customers, external auditors, and certification bodies.

Lead the development of SailPoint’s cybersecurity architecture practice. Create holistic and reference architectures, define security domains, develop strategic roadmaps, identify security gaps, and translate architectural concepts into viable engineering solutions. Partner with leadership to prioritize initiatives, secure funding, and operationalize the practice. The role also includes hands-on security projects, cross-functional collaboration, stakeholder influence, and mentoring architects and engineers across cloud, application, identity, and network security.

Support enterprise sales as a pre-sales Solution Engineer for SailPoint’s identity security platform. Responsibilities include discovering customer needs, aligning solutions, delivering presentations and product demonstrations, developing RFP responses, participating in Proof of Value evaluations, and providing product feedback. The role partners with sales, product management, customer success, professional services, and channel teams. It requires enterprise software pre-sales experience, technical infrastructure knowledge, SaaS familiarity, and travel throughout the Western US.

Senior Software Engineer to design and deliver Golang-based microservices, mentor a small pod, estimate and implement features, produce unit and end-to-end tests, collaborate on design and code reviews, improve SDLC, and apply SRE observability practices while working with cloud-scale data stores such as Snowflake, DynamoDB, and Cassandra.