Top Tech Jobs & Startup Jobs in Chicago, IL

Leads Braze’s partner sales strategy and commercial outcomes across AMER and LATAM, overseeing direct co-sell and indirect channel teams. The role manages reseller programs, strategic agency, technology, delivery, and channel partnerships; establishes operating models, governance, rules of engagement, and enablement; drives pipeline, partner-sourced revenue, forecasting, and performance visibility; and collaborates with regional sales executives to embed partner-led growth into both markets.

Manage enterprise customer relationships, serving as a trusted advisor and primary point of contact. Drive renewals, retention, product adoption, customer advocacy, and expansion opportunities through success planning, usage analysis, training, business reviews, and strategic guidance. Coordinate with support, onboarding, industry solutions, and deliverability teams to resolve issues and ensure customer value. Manage escalations, advocate for product improvements, mentor junior colleagues, and periodically visit customers, including potential international travel.

As a Technical Account Manager at Braze, you'll drive the technical relationship with enterprise clients, ensuring successful product adoption and value realization. You'll collaborate with customer success teams and manage complex customer environments while advocating for technical solutions and best practices throughout the customer lifecycle.

Lead and scale a conceptually driven design organization, set and enforce a high creative bar, build systems and processes for design at scale, mentor emerging leaders, partner with strategy and cross-functional teams, and oversee visual identity, campaigns, digital experiences, motion, and production partners to ensure cohesive, insight-led brand work.

Manage a portfolio of high-value enterprise accounts and pursue new strategic clients. Build C-suite relationships, use consultative/value-based selling to drive revenue and expansion, collaborate cross-functionally, and maintain accurate pipeline and forecasting with Salesforce/Clari. Educate clients on industry trends and ensure exceptional customer satisfaction.

As a Senior Staff Engineer at Braze, you will lead technical initiatives in the Channels division, ensuring effective message delivery, mentoring engineers, and enhancing architectural quality while actively contributing to software development.

Embed with functional teams to discover high-value workflows, build and ship AI agents and automations on shared infrastructure, coach teams to self-sufficiency, monitor adoption and quality, productize durable agents into the platform, and document reusable playbooks to scale transformation across the company.

Lead technical strategy for high-stakes enterprise deals: define future-state architectures, navigate security and data governance stakeholders, identify technical blockers and scalable workarounds, and create reusable best-practice blueprints for large-scale Braze deployments.

Lead the Applications & Integrations team to own Salesforce and GTM/CX application architecture, governance, integrations, and middleware (Tray.io/Workato/MuleSoft). Ensure SOX/ITGC compliance, data modeling sign-off, automation delivery, stakeholder partnership, documentation, change management, and hands-on escalation support for application stability and audit readiness.

Lead cloud security direction and standards across AWS, GCP, and self-managed Kubernetes. Own threat modeling, secure architecture, detection engineering, incident response, and vulnerability management. Harden IaC and CI/CD (Terraform), secure Kubernetes control plane and runtimes, and mentor other engineers while driving cross-functional security initiatives and tooling adoption.