Top Tech Jobs & Startup Jobs in Chicago, IL

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, operating model definition, technical configuration, integration architecture, workshops, and UAT. Manage customer stakeholders, deliverables, risks, and executive communication while improving deployment processes and playbooks. Contribute conceptual machine learning and architectural expertise and influence the product roadmap through customer insights.

Manage global new-hire onboarding logistics, facilitation, communications, and platform content. Coordinate enrollment, scheduling, completion tracking, vendors, materials, and data collection for leadership and learning programs. Administer LMS/LXP tasks, Jira workflows, surveys, tuition reimbursements, stipends, invoices, purchase orders, and contracts. Analyze feedback and baseline program metrics to recommend operational improvements while supporting engaging learning materials and a positive employee experience.

Create and maintain technical documentation for APIs, SDKs, integrations, and platform concepts. Define metadata, taxonomy, and contextual guidelines for AI-assisted drafting; rigorously edit machine-generated content and code samples; manage documentation in a GitHub-based docs-as-code workflow; and collaborate with Product, Engineering, Support, Customer Success, Marketing, and Implementation teams to ensure accurate, user-centered documentation.

Own and scale Braze’s customer proof-of-concept program across the Solutions organization. Design POC methodology, resourcing models, operating cadences, risk frameworks, playbooks, tooling, and reporting. Track program metrics such as volume, cycle time, win rate, and utilization, while improving processes through data. Partner with Sales, Solutions Consulting, Product, and Engineering to resolve blockers, forecast demand, and improve POC outcomes. This is an individual contributor role focused on program operations rather than direct customer engagement ownership.

Build, maintain, and evolve Braze Currents, a Kafka-based data export and streaming system processing tens of billions of messages daily. Lead projects from concept through production, improve high-scale distributed systems, collaborate across teams, mentor engineers, and address challenges involving Kafka, microservices, and full-stack development.

Build and maintain highly scalable email infrastructure delivering billions of personalized emails monthly. Develop features, REST APIs, preference-management pages, reporting systems, and dashboards. Improve performance and resilience, architect critical components, and provide technical guidance. Collaborate with engineers on design, implementation, and agile delivery while supporting large-scale systems.

Owns complex email infrastructure and onboarding operations, including IP pool strategy, capacity planning, technical escalations, deliverability optimization, and workflow improvements. The role establishes scalable processes, compliance guidelines, metrics, tooling enhancements, and automation opportunities while partnering cross-functionally with Product, Engineering, Sales, Success, and Deliverability teams. It also involves mentoring junior staff and driving operational excellence across a growing email services organization.

Leads and coaches the Financial Services BDR team, driving outbound pipeline growth and quota attainment. Responsibilities include hiring and onboarding, performance coaching, prospecting strategy, forecasting, reporting, resource development, cross-functional alignment, and performance management. The manager owns operational excellence, team morale, succession planning, and continuous improvement while partnering with Sales, Marketing, Partnerships, and Solutions Consulting.

Lead a North American team of enterprise account managers responsible for SaaS upsells, cross-sells, AI sales, adoption, and customer expansion. Recruit, retain, and develop quota-carrying sellers; establish growth processes; identify install-base opportunities; coordinate with sales, marketing, customer success, legal, and operations; and participate in customer engagements and negotiations.

Partners with CIO leadership to develop technology budgets, forecasts, long-range plans, and financial models. Tracks cloud, infrastructure, AI, licensing, vendor, and operational costs; supports monthly close; analyzes variances and trends; and presents insights to finance and technology stakeholders. The role also evaluates technology investments, supports strategic planning and cost optimization, and translates business requirements into investment roadmaps.