Top Tech Jobs & Startup Jobs in Chicago, IL

Manage and expand emerging enterprise customer relationships for Braze’s SaaS platform. Partner with Account Executives, Renewals Managers, Customer Success, and internal teams to identify, develop, and close cross-sell and upsell opportunities up to $75,000. Analyze product usage, drive feature adoption, achieve quarterly upsell and renewal targets, present value propositions to executives, and occasionally travel for onsite customer engagements.

Own the ML platform powering production training pipelines, model serving, deployment, orchestration, observability, and multi-region scaling. Drive major infrastructure initiatives, improve reliability and cost efficiency, lead incident response, collaborate across teams, and set the technical vision for ML operations. The role is hands-on, requiring production distributed-systems expertise, Kubernetes and cloud infrastructure knowledge, technical leadership, mentoring, and strong communication.

Lead the roadmap and commercial outcomes for Braze’s Content Cards and Banners products. Drive customer adoption, faster content creation, AI-assisted authoring, API capabilities, integrations, performance, reliability, and observability at massive scale. Partner with engineering, design, SDK, sales, support, and enterprise customers while defining product strategy, measuring usage, and making technical and investment tradeoffs.

Leads the architecture and technical roadmap for enterprise identity and access management centered on Okta. Designs secure onboarding, lifecycle, authentication, provisioning, governance, access review, and least-privilege processes. Builds integrations and automation using APIs, Terraform, scripting, and Okta Workflows; supports SOX controls, audits, incident resolution, and zero-trust initiatives. Establishes engineering standards, improves operational resilience, mentors engineers, and serves as a senior escalation point for complex identity issues.

Lead a small team of GTM product marketers to turn product messaging into field-ready narratives, playbooks, and enablement. Partner closely with Sales, Solutions Consultants, CS, and partners to drive pipeline, adoption, and deal velocity. Own partner and services GTM, use AI strategically, prioritize high-impact launches, and gather customer insights to refine positioning and enablement.

Serves as a technical advisor during the sales process for Braze’s commercial customers. The role involves demonstrating product capabilities, positioning BrazeAI solutions, storytelling, technical consulting, and building customer confidence. The consultant partners with sales, marketing, security, and product teams, applies expertise in SaaS, APIs, marketing automation, analytics, AI, mobile, or programming, and travels up to 50% during peak periods.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Lead enterprise sales for Braze AI Decision Studio by developing new and existing senior customer relationships, guiding AI solution evaluations, quantifying business impact, and supporting proofs of value. Partner with sales, pre- and post-sales, implementation, product, and marketing teams. Train colleagues on reinforcement learning in marketing, communicate customer needs, and represent Braze AI at executive meetings, events, conferences, and trade shows.

Partners with AMER sales leadership on territory, quota, capacity, and headcount planning. Improves sales processes, scopes Salesforce automations, documents workflows, and builds dashboards using sales technology and BI tools. Analyzes performance, forecasting, KPIs, and trends to provide recommendations. Identifies AI opportunities to automate Sales Operations workflows and presents insights to senior stakeholders.

Drive new SaaS business among media, entertainment, gaming, and sports companies. Prospect, build relationships, present personalized engagement solutions, navigate complex enterprise buying processes, and close quota-carrying deals. The role requires strong storytelling, digital culture knowledge, Salesforce and Microsoft Office proficiency, networking skills, and experience selling non-ERP technology such as CRM, analytics, marketing automation, or digital media solutions.