Top Tech Jobs & Startup Jobs in Chicago, IL

Lead and scale a team of account managers for large financial services clients to drive renewals, reduce churn, grow revenue, increase product adoption, forecast retention and expansion, hire and develop talent, and partner with Sales, Product, and Marketing to align customer-facing initiatives.

As a Compliance Analyst, support content generation, manage expert call transcripts, ensure compliance with legal standards, conduct research, and improve operational efficiency.

Own go-to-market positioning, messaging, campaigns, launches, competitive analysis, and customer insight programs for AlphaSense’s Expert Call Services. Partner with product, revenue, enablement, expansion, adoption, and business teams to drive awareness, cross-sell, call volume, pipeline, revenue, and product adoption. Track performance metrics and recommend improvements as the offering evolves.

Partner with Marketing and G&A leaders as a People Business Partner to drive retention, manager coaching, performance and career development, org design, headcount planning, and employee relations. Use people data to inform workforce strategy, collaborate with global People Team partners on compensation, benefits, and programs, and foster inclusive practices to improve day-to-day employee experience during growth.

Build AlphaSense’s enterprise customer education program from the ground up. Lead custom education and implementation engagements, advise clients on deployment and API-based adoption, define engagement scopes and success metrics, establish repeatable account-team processes, and demonstrate program ROI. Partner with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams to increase platform usage, integration depth, and customer value. Occasional travel supports strategic accounts and key kickoffs.

Manage and grow corporate customer relationships for a SaaS market-intelligence platform. Responsibilities include maximizing retention, driving product adoption, identifying expansion opportunities, forecasting renewals, preventing churn, conducting business reviews, engaging stakeholders, partnering with Account Executives, and sharing customer feedback internally. The role serves as the primary customer contact and advocates for both clients and AlphaSense.

Coordinates customer education initiatives across Product, Product Marketing, and Customer Education. Translates roadmap and launch updates into asset requirements, manages content across education channels, maintains templates and workflows, uses AI to automate repetitive tasks, aligns stakeholders, identifies risks, and supports deadlines and prioritization.

Supports marketing campaign execution by building and managing programs, maintaining data accuracy, cloning templates, and populating campaign information. Performs quality assurance on Marketo programs, reinforces operational standards, and creates documentation and build guides. Manages stakeholder intake, supports change-management communications, and contributes to workflow, template, and process improvements across a growing global marketing organization.

Lead and develop a team of 8–10 Account Managers responsible for renewals, retention, revenue expansion, forecasting, and strategic customer relationships. Coach team members, improve customer journey processes, reduce churn, uncover growth opportunities, and partner with Customer Success and Sales to deliver customer outcomes. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping account strategy through data-driven insights.

Manage and grow a corporate SaaS customer portfolio by driving retention, adoption, renewals, and expansion. Build relationships with users and executives, identify churn risks and growth opportunities, conduct business reviews, forecast retention, and collaborate with Account Executives. Serve as a customer advocate internally and an AlphaSense advocate externally while gathering product feedback and value stories to inform product, marketing, and sales strategies.