Leads complex, high-priority customer escalations from initial response through resolution and follow-up. Coordinates Support, Engineering, Product, Customer Success, and other teams; communicates technical issues clearly; drives root-cause analysis and preventive actions; monitors accounts proactively; maintains escalation records; and recommends process, product, and service improvements to strengthen customer trust, satisfaction, and retention.

The Enterprise Account Executive drives new client acquisition and revenue growth within a targeted territory. Responsibilities include prospecting, qualifying and advancing complex opportunities, conducting discovery and product demonstrations, building executive relationships, differentiating solutions against competitors, and partnering with business development, channel, and solutions engineering teams. The role requires a consultative, hunting-oriented sales approach, strong CRM discipline, enterprise software sales experience, and a proven record of landing new logos while expanding existing accounts.